Front to Back Operations Support

Restaurant Revenue Incubator

Front-to-Back Restaurant Consulting

Guests feel the problems before the P&L shows them. We fix both: slow service, weak menus, messy kitchens and the cost leaks behind them. One team, front of house to back, from first walkthrough to measurable results.

What We Do

Experience & Revenue (Front of House)

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  Service design & training: greeting standards, table pacing, check-back cadence, recovery playbooks.
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  Menu engineering: pricing psychology, contribution margin analysis, A/B menu layouts, profitable modifiers.
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  Beverage & bar ops: speed rails, pre-batch strategy, pour cost control, upsell prompts, pre-auth and tab flow.
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  Guest experience & hospitality tech: reservations/waitlist flows, kiosk/QR or handheld strategy, loyalty and CRM.
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  Sales building: day-part programming, LTOs, events & catering playbooks, upsell scripts that staff actually use.

Throughput & Quality (Back of House)

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  Kitchen workflow: station maps, expo logic, prep lists, par levels, KDS ticket rules, mise en place discipline.
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  Food cost management: vendor bids, yield tests, waste tracking, portion control, recipe costing to the penny.
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  Labor model: station-based scheduling, cross-training, optimal hours mix, productivity KPIs (covers per labor hr).
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  Safety & compliance: SOPs, line checks, allergen labeling, temperature logs, audit cadence.

Brand & Demand (Growth)

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  Positioning & story: clarity on who you serve and why you’re different.
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  Local marketing engine: neighborhood playbook, partnerships, community calendar, UGC prompts.
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  Digital performance: listings, SEO for “near me,” review velocity, ad budgets with real ROAS guardrails.
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  Catering & off-prem: packaging standards, delivery throttle rules, driver handoff, house-account strategy.

Finance & Clarity (Owner’s View)

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  Prime cost discipline: weekly flash P&L, target ranges, “red/yellow/green” dashboard.
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  Cash conversion: deposits, tips, comps/voids policy, gift/loyalty reconciliation.
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  Expansion readiness: site scorecards, pro formas, staffing ramp, opening checklist.

Make one change the team can use.

Choose a specific problem and a baseline. Observe the handoff, define the proposed change and give it a clear owner. Review both the result and the effect on service, workload and cost.

Shape the work around the restaurant and the people who will carry it forward. Agree the scope, support, responsibilities and timing before work begins.

Track an outcome, not a slogan.

• Is the handoff clearer and the work being completed consistently?
• Has the measured service issue changed against the same baseline?
• What did the change cost in time, staffing and materials?
• Should the team continue, adjust or stop?

Signature Services & Packages

The Full-Stack Turnaround (Most Popular)

End-to-end FOH/BOH overhaul for single or multi-unit operators. Includes full audit, 90-day plan, staff training, vendor bid, menu engineering, KDS/routing tuning, loyalty/off-prem setup, and a weekly owner dashboard.

Menu & Margin Sprint

Two-week deep dive: recipe costing, yield tests, ideal vs. actual COGS gap, price architecture, design refresh, server prompts, and a 30-day monitor.

Throughput & Ticket Time Lab

Kitchen map, expo rules, KDS logic, batch/prep standards, and peak-hour simulations that shave minutes (not seconds).

Launch & Opening Support

From pre-shift routines to hiring profiles, prep guides, training decks, soft-opening calendar, and day-7/day-30 tune-ups.

(Custom scopes for bars, fast-casual, fine dining, multi-concept groups, and catering operations.)

Our Approach (Why It Sticks)

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  Operator-first, guest-obsessed: We balance what guests feel with what your P&L can bear.
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  Playbooks, not platitudes: You’ll get living SOPs, training cards, and dashboards your team can run tomorrow.
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  Tech-agnostic, results-driven: Toast, Square, Lightspeed, Aloha, Tabit—whatever you use, we optimize the workflow and data you already have.
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  Change management that respects people: We coach leaders and give line-level staff the tools and trust so improvements last beyond the honeymoon.

Sample Deliverables

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  90-Day Action Plan: one-pager + Gantt with owners, deadlines, KPIs.
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  Menu Engineering Report: contribution margins, stars/plowhorses, price moves, design wireframes.
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  Labor Model: staffing grid by day-part, productivity targets, cross-training matrix.
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  Kitchen Playbook: station diagrams, par guides, prep cadence, expo & ticket rules.
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  Service Standards: greeting, pacing, recovery, tip prompts, table turns.
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  Marketing Calendar: LTOs, partnerships, neighborhood moments, UGC prompts, email cadence.
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  Owner Dashboard: prime cost, cash conversion cycle, reviews/NPS, mix, labor heat map.

Industries & Concepts We Serve

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  Full-Service & Upscale Casual – coursing, wine & cocktail strategy, hospitality rituals
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  Fast-Casual & QSR – throughput, KDS, drive-thru, kiosk flows, off-prem throttle rules
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  Bars & Nightlife – pre-batch, tab flow, security SOPs, costed cocktail menus
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  Cafés & Bakeries – day-part merchandising, waste control, display strategy
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  Catering & Events – packaging, logistics, menu tiers, corporate house-accounts

Results You Can See (Example KPIs We Track)

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  Prime Cost ≤ 60–65% (concept-dependent)
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  Food Cost within ideal +0.5–1.0 pts
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  Ticket Time (peak) − 2–5 minutes
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  Check Average +5–12% via menu & service prompts
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  Review Score 4.5★+ with faster response & recovery

FAQs

Do you replace our managers?

No. We upskill them. Your culture is the multiplier.

Can you help pick or tune our POS?

Yes. We’re vendor-agnostic. We configure menus, KDS rules, modifiers, discounts, and reporting so the tech serves the operation—not the other way around.

What if we only need menu pricing help?

Great. Start with the Menu & Margin Sprint and add modules as you see returns.

Multi-unit?

We standardize the playbook, then localize where it matters (labor markets, vendors, community ties).